Denbighshire County Council – The Service User Perspective – the Welsh Housing Quality Standard

14 Sep 2018 - 10:00am

We reviewed the Council’s housing service, and, in particular tenants’ engagement with, and degree of choice experienced in, delivering the Welsh Housing Quality Standard and their view on the quality of the service they receive from the Council.

We found that most Council tenants are satisfied with the quality of the service, and the Council is beginning to re-engage tenants in service design, but the Council has not always evaluated the impact of service changes.

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