Gwynedd Council – The Service User Perspective – the Library Service

8 Nov 2018 - 12:08pm

We reviewed Gwynedd Council’s library service, and in particular, whether the Council was using the experiences and aspirations of service users to inform the design and delivery of services.

We concluded that while most people we spoke to are satisfied with the quality and accessibility of their library, a lack of co-ordinated engagement means that users do not feel as engaged as they could be in shaping the service.

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