Isle of Anglesey County Council – The Service User Perspective – the Welsh Housing Quality Standard

14 Sep 2018 - 10:00am

In the Isle of Anglesey County Council, we reviewed the housing service. In particular tenants' engagement with, and degree of choice experienced in, delivering the Welsh Housing Quality Standard and their view on the quality of the service they receive from the Council.

 

Most of the Council tenants we spoke to were satisfied with the quality of service, but they are less involved in service design than they have been, and the Council has not always evaluated the impact of changes to the service.

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