We set out to answer the question ‘Does the council’s performance data enable senior leaders to understand the service user perspective and the outcomes of its activities to effectively manage its performance?’ We did this by exploring the following questions:

• Does the performance information provided to senior leaders include appropriate information on the perspective of service users?
• Does the performance information provided to senior leaders include appropriate information on the outcomes of the council’s activities?
• Does the council have robust arrangements to ensure that the data provided is accurate?
• Does the council use the information to help it achieve its outcomes?
• Does the council review the effectiveness of its arrangements?

What we found

The council’s performance information does not consistently enable senior leaders to have a full understanding of the service user perspective, but provides information to help senior leaders understand the outcomes of the council’s activities.