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Our objective for this audit was to assess the extent to which HEIW has an effective approach in the collection and use of its business intelligence, to support the delivery of its strategic objectives.
Overall, we found that HEIW’s approach to the use of business intelligence to inform strategic decision making is still evolving. Whilst progress is being made, a number of key risks will require continued active management in order to achieve the organisation’s business intelligence aims and secure a return on the investment made.