Wrexham County Borough Council - Review of the Human Resources and Organisational Development Service

25 Sep 2020 - 10:00am

Our review sought to answer the question: Is the Council’s Human Resources and Organisational Development (HR&OD) Service meeting the needs of the Council effectively?

Overall we found that: The Council has a transformative HR&OD model, but there is more to do before it fully supports delivery of the Council’s aspirations. We reached this conclusion because:

  • there is a clear strategic direction for the HR&OD service;
  • the Council supports managers well through its HR&OD business partner model, but it has more work to do on workforce planning and information management; and
  • the HR&OD service could do more to provide a fuller picture of its performance and use this information to drive improvement.

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