Wrexham County Borough Council - Review of the Human Resources and Organisational Development Service
Our review sought to answer the question: Is the Council’s Human Resources and Organisational Development (HR&OD) Service meeting the needs of the Council effectively?
Overall we found that: The Council has a transformative HR&OD model, but there is more to do before it fully supports delivery of the Council’s aspirations. We reached this conclusion because:
- there is a clear strategic direction for the HR&OD service;
- the Council supports managers well through its HR&OD business partner model, but it has more work to do on workforce planning and information management; and
- the HR&OD service could do more to provide a fuller picture of its performance and use this information to drive improvement.