Good Practice

Bilingual slide showing the title of the event, the date and a melting planet depicted within a laptop screen.
Responding to the Climate Emergency in Wales

Recording and resources from the Responding to the Climate Emergency in Wales online event held on 16 May 2022.

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    Direct Payments Provision

    Recording and resources from the Direct Payments Provision Event held on 6 April 2022

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    Covid Perspectives: Engagement and Communications

    A recorded discussion on Engagement and Communications during the covid pandemic with speakers from Hywel Dda University Health Board.

    The speakers are: Mandy Rayani (Director of Nursing, Quality and Patient Experience), Mandy Davies (Assistant Director of Nursing & Quality Improvement), Yvonne Burson (Assistant Director of Communications), Rebecca Griffiths (Head of Engagement) 

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    Covid Perspectives: Councillor Andrew Morgan, Rhondda Cynon Tâf

    A recorded conversation with Councillor Andrew Morgan, Leader of Rhondda Cynon Tâf County Borough Council.

Showing 60 of 60 Resources
  • Finance
    Grants management mini-guides
    The guides advise you of what you should consider at each stage of the grants ‘lifecycle’ and outline the benefits for you.
  • People
    Adverse Childhood Experiences: Small Steps, Big Change
    Following on from our previous webinar, we considered what an ACE/trauma-informed approach is all about and how delegates could apply this…
  • Services
    How you manage risks around organisation change, service transformation and innovation
    The culture and behaviours associated with ‘taking well-managed risks’ are relevant at both an individual level as well as at the…
  • People
    Moving from outputs to outcomes
    This was the first in a series of webinars looking at different aspects of how public services can use an outcome focussed approach to…
  • Services
    Sustainable procurement
    Over the next decade, Welsh public services will spend over £60 billion in procuring a range of goods, services and works. What do public…
  • Finance
    Building financial resilience in public services
    Organisations need to put greater emphasis on flexibility, adaptability and a long-term perspective in their financial management. This…
  • Services
    How different methods of engagement can help involve the citizen in public service delivery
    As we have so many diverse communities in Wales, it is important that we adapt the way we communicate and engage with groups accordingly.
  • Finance
    Early closure of local government accounts
    This seminar formed part of our ongoing programme focusing on the early closure of accounts and what it means for local government bodies.
  • People
    Public services need to identify steps that can be taken to give every child in Wales the best start in life and break inter-generational…
  • governance
    The role of scrutiny in relation to the WFG Act
    In partnership with WLGA, Welsh Government, Welsh NHS Confed and the Office of the Future Generations Commissioner we considered Governance…
  • Services
    Using alternative delivery models to deliver public services
    Delivered in partnership with Community Housing Cymru, Welsh Local Government Association, Wales Council for Voluntary Action, Welsh NHS…
  • digital
    Integrating information technology through open standards
    Open Standards make it easier for systems to work together and exchange data. They can help public services to integrate, collaborate and…
  • governance
    Governance: Supporting improvement across complex public service delivery
    In partnership with the Welsh Government and ICAEW, we are holding a series of webinars to support public services in improving their…
  • digital
    Improving digital leadership and ownership
    This seminar demonstrated the important role of digital in the delivery of effective public services that are fit for the 21st Century.
  • Services
    Benefits realisation webinar
    Public Services spend millions of pounds on projects that never get finished. Often, the reason has nothing to do with the quality of the…
  • Services
    Designing effective services for frequent users
    Frequent users of public services are those who regularly contact a specific or a range of public services. They make up a significant…
  • Finance
    Financial management and governance in community councils
    The report found that there remains scope for community councils in Wales to develop and improve financial management and governance…
  • Services
    Making services more accessible to people who do not speak English or Welsh
    People who don’t speak English or Welsh well will struggle to be able to use the public services they need. This may be because they are…
  • People
    Public services working in partnership for better health and wellbeing
    Public services in Wales are continuing to face significant changes and will continue to do so for the foreseeable future. The fact is we…
  • aaa
    Getting a better return on your investment in public engagement
    The seminar came at a crucial time for the public sector, with the Single Integrated Plan and public sector cuts. The seminar aims were to…

We do this by holding free shared learning events, webinars and podcasts.

They enable delegates to share and learn from each other:

  • on the day
  • remotely through social media 
  • through continued discussions post-event, and
  • by accessing our event outputs and guides.

Our programme of shared learning events focusses on topics that are common across public services. These topics align with many of our studies and contribute towards our organisation’s strategic objectives.

They also underpin the ways of working and goals of the Well-being of Future Generations (Wales) Act 2015 [opens in new window]Social Services and Well-being (Wales) Act 2014 [opens in new window] and the Environment (Wales) Act 2016 [opens in new window].

We recognise that organisations are at different stages of design and delivery of public services. This is an important focus for our events.

We believe in adapting not adopting – there’s no need to reinvent the wheel but equally, one size won’t fit all.