Designing effective services for frequent users

06 July 2018
  • January 2017 - This seminar looked at how organisations can work together to provide the right service in the right setting, with better outcomes for frequent users of public services.

    Frequent users of public services are those who regularly contact a specific or a range of public services. They make up a significant proportion of the demand on services that amounts to huge costs in terms of time and resource. This can create a risk of services being unable to meet an emergency.

    Video

    Presentations

    Title Size Link
    A networked approach to effective services 467.53 KB Link
    Making every contact count 2.15 MB Link
    Working in partnership 1.52 MB Link
    How to redesign services across different organisations 0 bytes Link
    How to redesign services across different organisations 4.04 MB Link