Governance: Supporting improvement across complex public service delivery Read more about Governance: Supporting improvement across complex public service delivery
Improving digital leadership and ownership Read more about Improving digital leadership and ownership
Out-of-hours services are under strain Read more about Out-of-hours services are under strain Out of hours services provide urgent primary care when GP surgeries are closed. They form part of the wider urgent care system that includes A&E departments, NHS Direct and the emerging 111 service. Our report shows that out-of-hours services are under significant strain. Although patients seem generally happy with the services they get, poor staff morale and difficulties in filling shifts are threatening the resilience of services in many parts of Wales, and a more sustainable approach is needed to address these challenges.
Designing effective services for frequent users Read more about Designing effective services for frequent users
Financial management and governance in community councils Read more about Financial management and governance in community councils
Making services more accessible to people who do not speak English or Welsh Read more about Making services more accessible to people who do not speak English or Welsh
Public services working in partnership for better health and wellbeing Read more about Public services working in partnership for better health and wellbeing